FAQs

Popular questions

Our helpful tutors and support team are happy to answer any questions you may have about Regent Academy, our courses or our qualifications. Please call
01409 220 415 or contact us.

A list of popular questions are also provided here as a reference guide.

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How do our courses work?
How will a Regent Academy course help me?
What support will I receive?
What accreditations do you have and why are they vital?
What can I achieve?
Can I study where I want?
Am I free to enjoy my course at my own pace?
How long do your courses take to complete?
Do I need experience or specialist skills to enrol?
Is it easy to enrol?
I enrolled with you a while ago. Can I carry on with my course?
My circumstances have changed since I enrolled and I am struggling financially, can you help?
Can I cancel my course and receive a refund?
I have been enrolled for longer than 14 days and have decided that I no longer wish to complete my course. I would like to cancel my enrolment, how can I do this?

How do our courses work?

Our flexible courses are ideal for busy people – you can study when and where you want, in a way that fits around your commitments.

You can learn at home, on the train, in the garden, during a work break, from anywhere in the world!

Our courses have no deadlines, meaning you can study at your own pace, and take time off from your studies whenever you need to.

Your first set of course materials will be sent to you when you enrol so you can start as soon as you want. There are no term dates or waiting lists to slow you down or dampen your enthusiasm. Every course we offer comes with valuable course materials, tutor support when you need it, access to our student support team and eligibility for the NUS Extra card.

All our course materials have been written by experts, and are easy to understand and informative; giving you an enjoyable and rewarding learning experience. Once completed, you can send each assignment to your tutor for marking, and you can call or email them should you need to.

Your tutor will return your marked assignment with constructive feedback and guidance.

On successful completion of your course, you will be awarded the Regent Academy Diploma. Plus, on select courses you can:

  • Achieve a City & Guilds certificate 1, or
  • Achieve a QLS Certificate of Achievement 2

1 Students wishing to achieve the City & Guilds Accredited Programme in our Interior Design courses and Successful Civil Celebrant are required to register (registration fee included in course price) – there are no extra assignments to complete. City & Guilds registration is not compulsory. Students wishing to achieve the City & Guilds Fashion Wear 7716-32 certificate are required to complete the Successful Fashion Design & Dressmaking – Course 1 with a Merit grade or higher, register with City & Guilds, pay an additional fee and successfully complete additional assignments and garments. City & Guilds registration is not compulsory.

2 You will qualify to be awarded the QLS Certificate of Achievement when you successfully complete any of the following courses: Wedding and Event Planner, Successful Photography, Complete Writing and Understanding Antiques. QLS registration fee of £20 included.

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How will a Regent Academy course help me?

Our courses have been written and developed by experts with a wealth of knowledge in their respective fields. As such, each of our courses is imbued with their experience and insider knowledge. This experience will help to inform your process, and avoid many of the mistakes people commonly make when starting out.

What’s more, this expertise has resulted in our courses being accredited by several reputable organisations, ensuring their quality, and assuring your peace of mind.

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What support will I receive?

We believe expert, inspired teaching and friendly encouragement are just as important as great study materials, which is why you’ll be assigned a personal tutor who will work closely with you throughout your course. As well as marking and giving you written feedback on your assignments, you can call or email your tutor – they will be happy to help. All Regent Academy tutors have considerable experience and a real passion for their subject.

Our support team are also here to help you. You can contact them Monday to Friday, 9am to 5pm.

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What accreditations do you have and why are they vital?

We are a City & Guilds approved centre and are accredited by ODLQC (Open and Distance Learning Quality Council). You can be confident that we have appropriately qualified and experienced tutors, and the equipment and resources necessary to conduct training and assessments to the appropriate standard.

It’s vital to choose a college with accreditations as it gives you peace of mind throughout your studies.

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What can I achieve?

When you have successfully completed one of our courses, you will receive the Regent Academy Diploma. This shows you have gained the necessary skills and knowledge required by our college. Yet that’s not all. On select courses you can:

  • Achieve a City & Guilds certificate 1
  • Achieve a QLS Certificate of Achievement 2

1 Students wishing to achieve the City & Guilds Accredited Programme in our Interior Design courses and Successful Civil Celebrant are required to register (registration fee included in course price) – there are no extra assignments to complete. City & Guilds registration is not compulsory. Students wishing to gain the City & Guilds Foundation Fashion Design and Dressmaking Accredited Programme are required to successfully complete the Successful Fashion Design & Dressmaking – Course 1 with a Merit grade or higher, before registering with City & Guilds and successfully completing additional assignments and garments. Registration payment applies. Please contact us for details.

2 You will qualify to be awarded the QLS Certificate of Achievement when you successfully complete any of the following courses: Wedding and Event Planner, Successful Photography, Complete Writing and Understanding Antiques. QLS registration fee of £20 included.

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Can I study where I want?

Yes, with Regent Academy you can study anywhere (including overseas). Fortunately, you don’t need to regularly drag yourself into a college to learn – with Regent Academy, we come to you. That’s because our courses are created specifically to be studied when and where you want. This gives you the freedom to learn:

  • in the best environment for you
  • where you’re most comfortable
  • with you completely in control.
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Am I free to enjoy my course at my own pace?

Yes, with Regent Academy, we appreciate that life sometimes doesn’t go to plan and other things crop up that need our time and energy – so with our courses you don’t face any unnecessary pressure of time-limits. If you need a break, you’re free to take one.

What’s more, as there are no term times to wait for, you are able to start when it suits you.

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How long do your courses take to complete?

You have the freedom to enjoy your course at your own pace, and you can study when it suits you.

As a guide, many courses can be completed within 4-10 months, whilst our Garden Design course is approximately 9-18 months 3.

3 Timescales are approximate and depend upon application and motivation.

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Do I need experience or specialist skills to enrol?

We offer a range of courses where you do not need previous experience, qualifications or skills. You don’t even need expensive specialist equipment to enrol.

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Is it easy to enrol?

We make it easy and convenient to enrol – you can choose from two payment options. You can either:

  • Pay a one-off fee (with nothing more to pay1,2,3) and receive a special gift – free
  • Pay a deposit now, followed by monthly instalments

Our enrolment process takes just 3 minutes to complete. Simply choose the course you’re interested in, and get started with your studies right away.

1 Students wishing to achieve the City & Guilds Accredited Programme in our Interior Design courses and Successful Civil Celebrant are required to register (registration fee included in course price) – there are no extra assignments to complete. City & Guilds registration is not compulsory. Students wishing to gain the City & Guilds Foundation Fashion Design and Dressmaking Accredited Programme are required to successfully complete the Successful Fashion Design & Dressmaking – Course 1 with a Merit grade or higher, before registering with City & Guilds and successfully completing additional assignments and garments. Registration payment applies. Please contact us for details.

2 You will qualify to be awarded the QLS Certificate of Achievement when you successfully complete any of the following courses: Wedding and Event Planner, Successful Photography, Complete Writing and Understanding Antiques. QLS registration fee of £20 included.

3 Timescales are approximate and depend upon application and motivation.

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I enrolled with you a while ago. Can I carry on with my course?

While we do not set deadlines for completing assignments, we do recommend to students that they complete their course within 2 years of enrolment – this is because we frequently review our courses and update the course materials when necessary.

If you have enrolled:

Within the last 3 years and still have your course materials; you are welcome to continue with your course by sending in your next assignment to us when you are ready. This will be marked by your tutor and returned to you, so you can continue with your studies as normal.

NB If your course carries a qualification from an external awarding body and not Regent Academy’s own certification, please note that the content and/or qualification may have changed since you enrolled to take into account new regulations or requirements; therefore your request will be reviewed in line with the rules set out by the awarding body and may not be available to resume after 2 years from your enrolment date. If the qualification is available, there may be an additional charge in order to complete your studies and we will advise you accordingly.

Between 3 – 5 years ago and still have access to your course materials, you may be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.

If you no longer have your course materials, you will be asked to pay an additional fee if you’d like to continue with your studies. Please complete our resume course form to submit this request.

More than 5 years ago.
We are not usually able to accept course continuation requests unless they are under exceptional circumstances, you may wish to re-enrol or complete our resume course form in order to provide further details for your request to be reviewed.

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My circumstances have changed since I enrolled and I am struggling financially, can you help?

We pride ourselves on providing courses that allow flexibility in learning and allow our students to study in their own time and at their own pace to fit in with their commitments in life.

In the event that your circumstances change after enrolment we are here to help and invite you to contact a member of our team to discuss the options available.

In many cases we are able to offer reduced/affordable payments which will allow you to continue with your studies (in line with the payments you make) until such time as your circumstances change.

For more complicated situations you may speak with the Student Liaison Officer who will work with you to find a solution.

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Can I cancel my course and receive a refund?

Yes, in line with the terms and conditions of enrolment you have 14 days from receipt of your materials to decide if the course is suitable for you; if the course is not suited to you, please return the materials you have received in good and perfect order to the address indicated on your paperwork within 14 days, we recommend that you return the materials using a recorded/trackable service.

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I have been enrolled for longer than 14 days and have decided that I no longer wish to complete my course. I would like to cancel my enrolment, how can I do this?

If you have elected to pay by RAFA Instalment plan, you may terminate your participation on the course at any time by giving 2 months’ notice in writing via our cancellation request form. In line with the terms and conditions of enrolment, any outstanding payments plus any due during the notice period will be payable.

If you have elected to pay by third party finance, the agreement is binding and no cancellation can be processed after 14 days from enrolment. If you are having difficulties in meeting the required terms of your finance agreement, please do get in touch with Deko on 0800 294 5891 as we are aware that they have options available to assist with financial difficulty, such as a payment holiday and flexible payment arrangements. We suggest that you contact them directly for further assistance regarding this and we are assured that they will be happy to help as they have with other students.

Only in exceptional circumstances will cancellation of the agreement be considered and supporting evidence will be required, you can outline your request via our cancellation request form.

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